Refund and Returns Policy

Eligibility for Return & Exchange

To qualify for a return or an exchange, your item must meet the following criteria:

• Return and exchange are only applicable for the item(s) that are defected or damaged from our side, with tags still attached or mistakenly delivered.
• Return & Exchanges should be made within 7 DAYS after the item is received with an official receipt with tags still attached.
• Exchanges of items are subject to stock availability and only allowed for the same item, color, and size.
• Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.

To ensure the item is received in good condition, we kindly request your cooperation to make an unboxing video before opening the package. 

• This video will serve as proof of the item’s condition upon receipt, whether it is in good or bad condition, and whether the item is complete or incomplete.
• We reserve the right to reject your claim if there is no proof in the form of a video recording during the complaint process.

Refund is strictly not allowed.

2. Non-Returnable Items 

• Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
• Item that has been washed, altered, and ironed. (Shorten/hemmed)
• Items that have stains such as makeup stain, food, pen, etc.
• Item defected caused by customer
• Item with no invoice or purchase receipt
• All As-Is items, display units, and clearance items are sold in their current condition and are strictly not eligible for return, exchange or refund.
• Exceed 7 days from the date of the received item
• Item with no price tag or label www.daneezapparel.com
• Returns without valid reason or without prior approval from Customer Service will not be accepted.

3. Received Different or Defective Items

If you receive a different or defective items, you may contact our customer service at customerservice@daneezapparel.com for return and exchange process. Once received, our team will review and process it accordingly.

If a different or defective item is confirmed but replacement stock is unavailable in our stock, our team will review your case and provide the most suitable resolution based on availability and policy.

We strongly encourage an unboxing video as it helps our team to verify the issues

4. Return & Exchange Procedure

Please contact our customer service at customerservice@daneezapparel.com and provide your:-

• Order number
• Full Name and Address
• Reason for return
• Video of the item’s condition upon receipt, whether it is in good or bad condition, and whether the item is complete or incomplete. 

Our team will review your case and provide the most suitable resolution based on availability and policy.

Upon receipt of the Products, we will examine them, and we will advise you on the status of the replacement (if any) via email as soon as practicable.

5. Shipping Cost for Return

Defective or Wrong Items: We will bear all courier costs if the return is due to our error.

Colour or Size Exchanges : The customer is fully responsible for the return shipping costs and subsequent redeliver.