FAQ

Frequently Asked Questions (FAQ)

1. Can I change or cancel my order after it is placed?

To ensure fast processing, orders are sent to our packing team immediately. Please double-check your item sizes, designs, and delivery addresses before finalizing your payment. All sales are final and non-refundable.

2. How do I choose the correct size?

We offer trendy clothing catering to moms, kids, and women of all ages. Each product page on our shopping channels features a detailed measurement chart. We recommend checking your chest, shoulder, and length dimensions before buying.

3. Where do you ship from and what are the delivery zones?

We operate directly out of our headquarters in Melaka, Malaysia. We provide reliable nationwide shipping across both Peninsular and East Malaysia, as well as selected regional delivery options.

4. How long will it take for my parcel to arrive?

• Peninsular Malaysia: 2 to 4 business days.
• Sabah & Sarawak: 5 to 7 business days.

Note: Delivery time frames may slightly extend during peak festive seasons or major promotional launches.

5. How can I track my shipment?

Once your parcel is fulfilled by our logistics partner, a tracking number will be sent to your registered email.

6. How should I care for my Daneez dresses?

To maintain the texture, vibrant prints, and delicate embroidery of your clothing:

• Hand washing in cold water is highly recommended.
• Use a gentle detergent and avoid harsh bleaching agents.
• Iron or steam on low-to-medium heat settings.

7. What is your return and exchange policy?

We accept returns or exchanges for items that arrive with manufacturing defects or if the wrong order was packed. Please inspect your items immediately upon receipt and reach out to our support team with unboxing proof.

8. What items are non-returnable?

Items that have been washed, worn, altered, or damaged by the user cannot be returned. Sale items and promotional launch bundles are also considered final sales.