Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing times may increase (3 to 5 business days) during peak seasonal periods (Raya Season), major sales campaigns, or new collection launches.
Processing Time for Pre-Order Item
Delivery date will be displayed as a pre-order item on the website. Items will be shipped out according to the date display. You may get your tracking early as we will process your order once payment is made and print out your consignment notes, but the order will be shipped once the items arrive at our hub. Tracking will be in the record system once items already ship out within the date given.
International Shipping
We offer international shipping to selected countries. Shipping rates and delivery timeframes vary by destination and will be calculated at checkout.
- Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Daneez is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.
If you haven’t received your tracking details within 4 days of receiving your shipping confirmation email, please contact us at customerservice@daneezapparel.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Please note that our courier partners cannot deliver to P.O. Box addresses. Kindly provide a valid physical residential or business address at checkout to ensure successful delivery.
Returns, Exchanges, and Refunds
Our shipping policy operates in tandem with our Return Policy. In the event that you need to return or exchange an item, return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
Contact Information
For any questions or concerns regarding our shipping practices, please reach out to our customer service team at:
- Email: customerservice@daneezapparel.com
- Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (MYT)